![]() In my capacity as Chairman of a not-for-profit, I have to do some equipment refresh across a geographically distributed work force (possibly only 5 or 6 units in next few months) so cannot pay staff (phone line support and field staff) for 6 weeks without a computers, so HP not an option and maybe I should learn Apple. Under consumer law here, I have to give them the option to fix and replace but honestly had enough of HP/Windows10 and would prefer a refund. If paid for the time spent on this computer (at normal charge out rates) I could have bought many! ![]() Rang late on 24 July (as they did not call) and they wanted to get back to me with another technician will call me back tomorrow so reminded them what they said, and after a few minutes on hold, advised they would swap the unit out. A few more calls while they analyse the file dump (not sure if they actually did that) and assured they would sort out next call on Mon 24 July and bring to a resolution. Well that is what was meant to do as it did not work, saved the log to another USB and issued to HP. Boot from the USB and re-formats the DISK (with new restore partition) and installs a clean OS. ![]() Huge envelope from FEDEX with a (standard size) USB and instructions.
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